Contact.io

Where Conversations Turn Into Revenue

Contact.io brings together leaders in inbound calls, pay-per-call, contact centers, lead response, compliance, and AI-powered outreach to share what is working and build real business relationships.

When

Aug 22-24, 2027

Where

Hollywood, Florida

Twitter

@thecontactio

Contact.io is built for the operators, decision-makers, and growth leaders who turn conversations into revenue.

The event brings together the people behind inbound call programs, pay-per-call campaigns, outbound lead response, contact center performance, compliance strategy, and AI-powered customer contact.

You will be in the room with brands, buyers, call centers, agencies, platforms, and technology providers from industries where speed-to-contact, conversation quality, and conversion performance directly impact revenue.

From insurance, Medicare, and home services to mortgage, connectivity, EDU, debt, and travel, Contact.io is where serious operators come to learn what is working, build relationships, and uncover new opportunities for growth.

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Why Attend Contact.io?

Contact.io is where the business of conversation-driven revenue comes into focus.

Attend to hear what is working across inbound calls, pay-per-call, outbound lead response, contact center operations, compliance, and AI-powered customer contact — from the operators and companies doing the work every day.

You will gain practical insight into the strategies, systems, and partnerships shaping revenue performance across industries like insurance, Medicare, home services, mortgage, connectivity, EDU, debt, and travel.

Whether you are looking to improve campaign performance, strengthen your contact strategy, evaluate new technologies, or build better business relationships, Contact.io is designed to deliver ideas you can apply and connections that can move your business forward.

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What You’ll Learn at Contact.io

Contact.io is built around the real-world strategies, systems, and decisions that drive conversation-based revenue.

The programming focuses on what operators need to know right now across inbound calls, pay-per-call, outbound lead response, contact centers, compliance, and AI-powered outreach.

  • Buyer economics — what buyers are looking for and where call-driven opportunities are growing
  • Tracking, routing, attribution, and call performance analytics
  • AI in contact centers — automation, QA, routing, agent support, and voice intelligence
  • Compliance and regulation — consent, TCPA, STIR/SHAKEN, and risk reduction
  • Call fraud, low-intent traffic, and lead quality challenges
  • Click-to-call, retargeting, and CRM-driven remarketing
  • In-house vs. outsourced contact center strategy
  • Agent specialization, training, and yield optimization
  • Expanding beyond voice with SMS, messaging, and multichannel engagement
  • Operational best practices for scaling conversation-driven programs
  • And more…

No fluff. No vague theory. Just the ideas, tactics, and conversations shaping performance across call-driven industries.

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ABOUT THE VENUE

Experience Contact.io 2027 at the iconic Seminole Hard Rock Hotel & Casino in Hollywood, Florida. Home to the world-famous Guitar Hotel, this destination resort brings everything together in one place—from incredible restaurants and nightlife to pools, gaming, entertainment and the Rock Spa. It’s more than just where you’ll stay—it’s the perfect South Florida backdrop for networking, connecting and experiencing Contact.io.

Seminole Hard Rock Hotel

1 Seminole Way, Davie, FL 33314

Last Day for the Group Rate is August 1st
Coming soon
AI Voice Agents in Contact Centers: Use Cases, Human Handoffs, and ROI

October 16, 2026    Comment off

AI Voice Agents in Contact Centers: Use Cases, Human Handoffs, and ROI

AI voice agents in contact centers can do more than answer a phone call. Depending on the system and the workflow, they may identify why a customer is calling, answer routine questions, collect information, complete a supported task, or connect the customer with the right human representative. The important decision is not whether a contact […]

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Pay-Per-Call Compliance: A Practical Checklist for Buyers, Publishers, and Call Centers

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Pay-Per-Call Compliance: A Practical Checklist for Buyers, Publishers, and Call Centers

Pay-per-call campaigns connect marketing activity directly to live customer conversations. That makes them valuable—but it also means compliance responsibilities can cross several organizations, including the publisher generating the call, the buyer purchasing it, the call center handling it, and the technology providers tracking or routing it. A practical pay-per-call compliance program should do more than […]

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Contact Center Workforce Management: How to Forecast Demand and Schedule Agents Effectively

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Contact Center Workforce Management: How to Forecast Demand and Schedule Agents Effectively

Contact center workforce management is the process of forecasting customer demand, determining staffing requirements, scheduling agents, and adjusting coverage as operating conditions change. Done well, it helps contact centers balance customer wait times, employee workload, and labor costs without relying on guesswork. The process starts with understanding how many interactions are likely to arrive and […]

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