September 19, 2023    Comment off

Call Fraud: When It’s Better Not to Answer

In an era where our smartphones have become extensions of ourselves, receiving a call from an unknown number can stir a mix of curiosity and apprehension. While it might be a long-lost friend trying to reconnect, there’s also a chance it could be a fraudster on the other end of the line. Call fraud, also […]

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September 12, 2023    Comment off

Integrating Systems: How and What to Use

In today’s digital age, businesses and organizations are constantly evolving, and with that evolution comes the need for seamless integration of various systems. Whether it’s integrating a new CRM with an existing ERP or connecting a mobile app to a cloud-based database, system integration is the backbone of efficient operations. But how do you go […]

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August 29, 2023    Comment off

In-house vs Third-Party Call Center: A Comparative Analysis

In today’s hyper-connected world, customer service has become the backbone of many businesses. The way a company interacts with its customers can make or break its reputation. As a result, businesses are faced with a critical decision: Should they manage their call center in-house or outsource it to a third-party provider? In this article, we’ll […]

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August 23, 2023    Comment off

In-house vs Third-Party Call Center: A Comparative Analysis

In today’s customer-centric business landscape, effective communication is paramount. Call centers play a pivotal role in ensuring that businesses can engage with their customers, address concerns, and provide timely solutions. However, a pressing question many businesses face is whether to set up an in-house call center or to outsource to a third-party provider. Both options […]

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August 16, 2023    Comment off

The Future Beyond Calls: SMS, Video Chat, and Messaging

In the age of rapid technological advancement, communication has evolved in ways we could never have imagined a few decades ago. Gone are the days when the only way to connect with someone was through a voice call. Today, we have a plethora of communication tools at our fingertips, from SMS to video chat and […]

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August 12, 2023    Comment off

The Must-Know Tips Before Starting Any Call Campaign

In the age of digital marketing, call campaigns remain a potent tool for businesses to connect directly with potential customers. However, diving into a call campaign without adequate preparation can lead to wasted resources and missed opportunities. Here are some essential tips to ensure your call campaign is both effective and engaging: Define Your Objectives […]

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July 21, 2023    Comment off

Unraveling the Intricacies: TCPA, STIR/SHAKEN, and the Latest Regulatory Updates

In the ever-evolving world of telecommunications, staying abreast of regulatory updates is paramount. Two key regulatory frameworks that have been making waves recently are the Telephone Consumer Protection Act (TCPA) and the Secure Telephone Identity Revisited (STIR) / Signature-based Handling of Asserted Information Using toKENs (SHAKEN) protocol. This article delves into the intricacies of these […]

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July 11, 2023    Comment off

Pros and Cons of Dedicated Reps for Specific Traffic Sources

The advent of digital marketing has unlocked the potential for brands to engage with consumers like never before. As a consequence, traffic sources—referring to the origin of visitors to a website or a platform—have multiplied and diversified. With this dynamic shift, the need for specialization has become more pressing, prompting businesses to leverage dedicated representatives […]

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June 21, 2023    Comment off

Navigating the Sound Waves: How to Effectively Monitor Calls and Ensure Compliance

In an increasingly digital era, business communication channels have expanded to embrace a more global and connected world. Among the array of digital tools at our disposal, the good old-fashioned phone call remains one of the most popular. Although it seems simple, this mode of communication carries its own set of challenges, especially when it […]

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June 20, 2023    Comment off

In-house Call Center Creation: Best Tools and Practices

Setting up an in-house call center can seem like a daunting task. However, with the right tools and practices, businesses can effectively create and manage a thriving call center environment. This article will provide an overview of the best tools and practices for setting up a successful in-house call center. Why Create an In-house Call […]

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