November 22, 2023    Comment off

Understanding and Overcoming the Challenges of Call Re-targeting

In the dynamic world of digital marketing, call re-targeting has emerged as a powerful strategy to reconnect with potential customers. However, like any innovative approach, it comes with its unique set of challenges. This article delves into the intricacies of call re-targeting, offering insights into its challenges and providing practical solutions to overcome them. What […]

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November 15, 2023    Comment off

All About Regulatory Updates: TCPA, STIR/SHAKEN, and More

In the ever-evolving landscape of telecommunications, staying abreast of regulatory updates is crucial for businesses and consumers alike. Recent years have seen significant changes, particularly with the implementation of the Telephone Consumer Protection Act (TCPA) and the STIR/SHAKEN framework. These regulations, along with others, play a pivotal role in shaping the industry’s future, ensuring consumer […]

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November 1, 2023    Comment off

Leveraging a Third-Party Call Center: When and Why

In today’s fast-paced business environment, customer service is not just a support function; it’s a critical differentiator. As businesses grow and customer demands evolve, managing a call center in-house can become a challenging and resource-intensive task. This is where leveraging a third-party call center becomes a strategic decision. In this article, we’ll explore when and […]

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