November 16, 2021 Comment off
Agent Performance. Optimizing Performance, and Compliance, Through Technology
Author: Ryan Stomel At Contact.IO, I had the opportunity to moderate a session on speech analytics and quality control. As the CEO of Call Criteria, I am aware of the various technologies that call centers are using and what the potential upside and downside is of each solution. Rob Bayer, CEO of Anomaly Squared, Jeff […]